Digital Banking Resources
Login Assistance
Account Recovery & Forgot Password Features
Learn how to quickly and securely regain access to your digital banking account with our account recovery and forgot password features. Available for consumer users only.
Mobile Banking App
New & Improved MetCap Mobile App
Our mobile banking solution provides one platform for business and consumer relationships that can be accessed anywhere, anytime, on any mobile device. It’s fast, free and available to all of our digital banking users! Download for Android or iOS today.
Card Management
Report Lost/Stolen Debit Card
To report a lost, stolen or damaged card, please contact the bank directly during regular hours of operation (Mon-Fri: 9:00am to 5:00pm CT) by phone at 312-640-2300. For assistance outside of business hours, call 833-809-9816.
Security
Cybersecurity Awareness
Cybersecurity is the responsibility of every person who uses an internet-connected device. Learn how to protect yourself and your devices with these tips and resources for staying safe online.
Training Videos
Login Process
Step-by-step process for first time login, including secure access codes, registering devices and security preferences.
Digital Banking Overview
Addresses key features and functionality for treasury management users.
Commercial Banking
Overview of basic navigation and common user features, including alerts, templates and payments.
User Management
Designed for company administrators and business owners to better configure and enable transaction types, limits, features and account rights of their users.
Users & User Roles
A supplement to User Management training; designed to assist in managing risk at the transaction-type level, including application of the policy tester.
Processing Wires
Overview of the steps for creating, editing and processing wires with templates and one-time payments.
ACH Payments
Overview of the steps for creating, editing and processing ACH transactions with templates and one-time payments.
Additional Resources
Money Smart for Older Adults (FDIC & CFPB)
Learn about common types of fraud and scams and how to prevent elder financial exploitation. Discover ways to keep your information safe and secure through advanced planning and informed financial decision-making.
User System Requirements
Outlines the hardware and software requirements for end-users to ensure a secure and optimal experience with the new E-Banking system.
Intuit QuickBooks User Guide
Refer to this guide for instructions on using QuickBooks' online account services to save time and automatically keep your records up-to-date.