Rita Carroll joined Metropolitan Capital in November 2022 and serves as the Bank’s Chief Operating Officer. Previously, Rita was Head of Line One Risk for Cross River Bank, overseeing all risk parameters in the fintech banking business: marketplace lending, payments, banking as a service, and consumer and commercial cards. Employed at TCF through two mergers with Chemical and Huntington Bank, Rita was Executive Vice President, Head of Enterprise Risk Management and then led the Consumer Lending unit, pioneering the bank’s first embedded fintech solution – quickly scaling to reach growth and profitability.
With over 25 years of experience in financial services, Rita has held various senior leadership roles at some of the largest financial institutions in the country, focusing within the risk disciplines. At PNC, she was Senior Vice President, Head of Mortgage Analytics, a $130 billion+ servicing portfolio inclusive of bank originated, service-for-others and held-for-investment portfolios. She worked extensively with external regulatory bodies such as the OCC, Federal Reserve, CFPB, and GSEs in ensuring compliance and sound risk management practices. She has also held senior roles at HSBC: in card and retail services, private label and affinity co-brand card, and resi-mortgage. Rita began her financial services career at Discover Financial Services, Morgan Stanley in quantitative modeling in the late 90s.
Rita blends her disciplined leadership capabilities, business understanding, and analytical expertise in serving the bank, its shareholders, and the end customers. She is passionate in the belief that good general management encompasses good risk management, and this balance always yields the most optimal outcome across all constituents.
Rita holds an A.B. degree in Economics from the University of Chicago and resides in the Chicago suburbs with her family. She is currently embarking on an exciting journey - back in the classroom at the Graham School (of continuous learning) at the University of Chicago to perfect non-fiction writing not for credit or grade but the pure joy to improve and learn.