Metropolitan Capital continues to closely monitor developments around the coronavirus outbreak, and our thoughts are with those who have been affected by the COVID-19 pandemic in our communities and around the world.
Outlined below are details of the support measures we have implemented, along with a set of resources to help you adapt and stay connected during these times.
Updated Lobby Hours
The Bank will remain open and operational; however, in order to diminish social contact and to help protect you and our team members, we are temporarily adjusting our hours. Effective Wednesday, March 25, 2020, lobby hours have decreased from the prior 9:00 AM-6:00 PM to 9:00 AM-2:00 PM.
We are working hard to ensure that we continue to provide you with uninterrupted, full financial services as the situation evolves.
Digital Solutions, Fee-Free Unlimited ATM Usage
We encourage you to please consider managing your accounts using our recently updated online and mobile banking services. These 24/7/365 services allow you to view transactions, check balances, make payments, deposit checks and more. Similarly, we continue to offer unlimited usage of any ATM in the world without fees. We are available by phone to assist you in enabling these capabilities for your accounts, if you have not done so already. Please call us at 312-640-2300.
Limiting Bank Visits, Adopting Social Distancing
As a precautionary measure to help reduce the risk of potential exposure to COVID-19, we ask that you visit our Bank only for essential services that must be conducted in-person. We do understand that there may be some banking services that can only be handled in-person, and we have adopted best practices, including social distancing and the use of rubber gloves during client interactions for the protection of everyone involved.
If possible, we are encouraging that you call in advance prior to visiting the banking lobby. This will allow us to schedule optimal client visits and help protect you and our team. Please call us at 312-640-2300 to notify us of your intent to visit the Bank.
Rescheduling Meetings to Video or Teleconference
We apologize for any inconvenience, but any meetings that were scheduled at our location for the near future will be converted into a video or teleconference, or rescheduled to a later date, according to your preference. Similarly, we have restricted all non-essential business travel, and any planned visits by our team will be conducted through our video or teleconferencing capabilities, or rescheduled to a later date, as deemed appropriate.
The opportunity to engage with our team members, clients and community partners has always been central to our business and is something that we value greatly. However, to ensure the safety and well-being of everyone involved, upcoming events have been postponed. We will look to reschedule these events at a future date.
Please be aware that there are many scammers taking advantage of the fears surrounding COVID-19. Cyber actors have been sending emails with malicious attachments or links to fraudulent websites attempting to trick recipients into revealing sensitive information or donating to fraudulent charities or causes. We urge you to be cautious of any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.
To help keep your account information secure during this period, make sure your contact information is up to date and set up text and/or email alerts to keep you informed of recent activity and protect your accounts.
Remember these 5 tips from the Federal Trade Commission:
- Watch out for phishing emails and text messages. Don’t click on links in emails or texts you didn’t expect.
- Hang up on robocalls. Scammers use illegal sales call to get your money and your personal information.
- Ignore offers for vaccinations and home test kits. Scammers are selling products to treat or prevent COVID-19 without proof that they work.
- Research before you donate. Don’t let anyone rush you into making a donation. Get tips on donating wisely at ftc.gov/charity.
- Stay in the know. Go to ftc.gov/coronavirus for the latest information on scams.
Metropolitan Capital is committed to helping provide the support and solutions you may need as developments around the coronavirus pandemic continue to unfold. Our team is available to answer questions and provide resources to help you make informed decisions and navigate through potential business disruptions and market volatility. Please contact us so that we can understand your circumstance and discuss how we can either be of assistance directly and/or help you to identify other service partners/resources than can be.
We hope and trust that you, your colleagues, your families, and your communities are safe, and we thank you for your efforts in taking the appropriate steps to support the health and welfare of all.